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Yes, it's CHF 30.- including tax.

No, you are free to order whenever you want.

Yes, it is possible to add items to your order after payment, at no additional cost. For any other modifications (removal or replacement of an item), please contact our customer service team as soon as possible. We will do our best to accommodate your request, subject to preparation and delivery times.

For logistical reasons, it is not always possible to change the delivery address after confirming the order. However, you can specify additional instructions for the delivery person (e.g., keypad entry, drop off the groceries at a specific location). For any address change requests, contact our customer service immediately.

We accept secure payments by VISA, MasterCard, Twint, PostFinance E-Card, and PostFinance E-Finance. Your banking information is fully protected and is never stored on our servers. All payments are processed by our Swiss partner Datatrans, guaranteeing maximum security and compliance with current Swiss standards.

For the best experience, we recommend using our mobile app. It's regularly updated, more intuitive and convenient, and allows you to track your delivery through notifications. The app is compatible with smartphones and tablets.

All products offered are available. However, some products may be out of stock on the day in question at our craftsmen. In this case, we will make every effort to offer you a high-quality alternative from the same craftsman. If applicable, we will refund the product in question.

For invoicing requests to a company, please contact our customer service.

Monday to Friday. There are two delivery times: 3:00 PM to 6:30 PM or 6:00 PM to 8:30 PM.

No, more than 50% of our customers are not there for deliveries. In this case, we leave the groceries directly at your door (never in an aisle) or at the location you specify. Also, thanks to our refrigerated bags, we guarantee a cold chain of more than 6 hours.

Delivery fees are free for orders over CHF 100. Below that, fees vary depending on the amount and delivery area.

We deliver the same day, for orders validated before noon, throughout the canton of Geneva and the municipalities of the Lake Geneva region of the Canton of Vaud, including Lausanne, Morges, Nyon, and Montreux.

You will receive a notification in the app about twenty minutes before the delivery person arrives. You can also track the status of your delivery in real time directly from your customer area on our website or in the app.

No, tips are not expected. Our delivery drivers are paid fairly for their work. However, if you would like to thank the driver for their service, you are free to do so.

We do not yet offer this service. All orders are delivered to the location most convenient for you.

Yes, we deliver your groceries to both homes and businesses, provided that all the necessary delivery information (precise address, telephone number, any access instructions) has been provided to us at the time of ordering. To ensure smooth delivery, please ensure there are no obstacles to receiving your order (e.g., reception staff not informed, restricted access, etc.). If in doubt, please do not hesitate to specify additional instructions when placing your order.

All the products prepared by our fishmongers, delicatessens, butchers, bakers, and cheesemakers are collected directly from the artisans and distributed within the same day to guarantee optimal freshness.

No, we select the best products from each of the artisans to offer you exceptional quality.

Our catalog is regularly updated with fresh, local, and seasonal products. If you can't find a particular item, please let us know via our customer service. We will review your request and do our best to offer it to you in your next orders. Your satisfaction is important to us, and your suggestions help us improve our offerings.

This means that “Cut to order” products are prepared the same day you order by our artisans. For example, our cheesemaker cuts your piece of Gruyère on the cheese wheel.

We select your fruits and vegetables from the best market gardeners and greengrocers in the region. We favor local and/or organic produce and respect seasonality. Our daily short supply chain guarantees ultimate freshness.

Unlike supermarkets where hundreds of people touch the produce, at MagicTomato, only one specialized preparer from the produce department takes care of preparing your order.

Reusable bags are collected during your next shopping trip. We'll come back to collect them free of charge if you don't order again. Please note that most of our packaging is compostable or reusable.

We make every effort to avoid any errors in the preparation of your orders through our quality control processes. If necessary, please contact us immediately so we can find a suitable solution.

No, our mobile app is designed to simplify your experience. You can log in easily and securely using your Google or Apple account, or by verifying your email address. No password management is required, while ensuring the security of your data.

You can contact us by chat, by email at magic@magictomato.ch, by phone at 022 940 40 02, or directly from the app.

We currently do not offer a referral program. However, you can offer gift vouchers to your loved ones directly from our app. It's a great way to introduce MagicTomato to your friends and family!